Luxembourg, Luxembourg (AHN) – Ten million users of Skype worldwide were affected by disruption in the free Internet phone service on Wednesday as their calls were cut and they could not log back in.

Skype Ltd. confirmed the intermittent outage in their VoIP service but said technicians are restoring the service and voice calls are starting to normalize.

The company also apologized to users for the inconvenience. It sent the apology via Twitter.

Skype discovered the outage after noticing an unexpected fall in the number of users online. Upon investigation, it also found that the service’s phone directory was taken offline.

Old versions of Skype programs apparently caused the system to go offline, including disruption in video chatting.

Skype engineers are restoring the service by creating mega supermodes to replace the large number of supermodes.

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